Privacy Policy and Personal Data Processing

1. Information we collect

From Technicians: full name, email, phone/WhatsApp number, country, state and service cities, profile photo, work photos, business name, description, years of experience, languages and social media links.

From Customers with an account: name, email, reviews, favorites and viewed-profile history.

From all visitors: technical browsing information (cookies, IP address, device type) and statistics on visits and clicks on contact buttons.

2. How we use information

We use data to: publish and give visibility to Technicians' profiles; let Customers contact them directly; show reviews; provide favorites and history; send system notices and support; process payments for featured plans when they exist; and prevent spam and fraud.

The public data of a Technician's profile (name, photo, description, cities, reviews and WhatsApp number) is visible to any visitor once the profile is approved.

3. Sharing data with third parties

Borum.co does NOT sell, rent or trade users' personal data.

We only share data with providers needed to run the service: infrastructure and storage (Supabase and Vercel), payment processing (PayPal, when paid plans exist) and basic analytics. These providers may only use the data to provide their service to us.

Your data may be processed on servers located outside your country of residence, with appropriate security measures.

4. Data security

We apply technical and administrative measures, such as SSL/HTTPS encryption, per-account access control and secure password storage, to protect your data against unauthorized access, loss or alteration. Borum.co does not store full card data or bank credentials; that information is handled by the payment provider.

5. Your rights

You have the right to know, update, correct and request deletion of your personal data, and to withdraw your consent, at any time. Technicians can edit their profile from their dashboard, and account holders can manage their information from My account. You can also send a request to soporte@borum.io. If you live in the European Economic Area or the United Kingdom, you may also object to processing, request data portability and lodge a complaint with your data protection authority.

6. Cookies

We use essential cookies (for example, to keep you signed in and remember your language) and, in a limited way, analytics cookies to improve the site. You can set your browser to block them, although some features, such as signing in, may stop working.

7. Data retention

We keep your data while your account or profile is active and for as long as needed to meet legal obligations. When you delete your account or profile, we will delete or anonymize your data, except what the law requires us to keep.

8. Minors

The Platform is intended for people aged 18 and over. We do not knowingly collect data from minors.

9. Data controller

The controller of the personal data collected on this site is Borum, based in Floridablanca, Santander, Colombia. You can contact us at soporte@borum.io.

10. Changes to this policy

We may update this policy. The current version will be published on this page with its update date.